It was my first day of my new job and when I saw the garbage I was furious. I angrily went to call and confront the lady that I had talked to. But then something inside of me said, "stop." And I thought, this lady went the extra mile for me and truly tried to solve my problem. Her intent was to help me. It seemed that she did not deserve a bunch of my anger and frustration because life happened. So I took a deep breath, got her on the phone, and thanked her for working so hard to solve my problem. The trash got taken away on the normal day which is likely what I should have done to start with.
Later I got to thinking, from now on I am going to respond to people based on their intent- rather than the outcome of what ends up happening. If someone tries their best to help me, that counts for a lot with me. So that is my new policy. What's yours?